4 types of virtual PBX integrations that will help boost you
Jan 23, 2024 5:05:12 GMT
Post by account_disabled on Jan 23, 2024 5:05:12 GMT
IP telephony is specially designed to integrate with other services. This allows you to significantly increase the benefits of their use. And even create a kind of ecosystem in which the sales department will process leads. We will tell you about four such connections with a virtual PBX that will definitely increase the productivity of sales people. Reading time: 13 minutes Integration of virtual PBX and CRM Integration of virtual PBX and event-based analytics systems Integration of virtual PBX and online forms on the website Integration of virtual PBX and instant messengers How to connect the integration you are interested in Summary Integration of virtual PBX and CRM Such integration is, without exaggeration, a must have for any sales department. After all, it saves a huge amount of time and saves the sales department from fatal mistakes.
Without Fax Lists integration of virtual PBX and CRM, work with calls is structured something like this: managers spend time mechanically entering information into CRM - manually recording calls, client phone numbers, creating tasks and transactions after each call, etc.; an employee may forget to enter information if many customers called in a row; the manager may make a mistake in the client’s number and as a result the company will not be able to contact him; It’s not easy for management to control employees - they need to go to the virtual PBX reports and look there for audio recordings of calls for a specific employee or transaction. Integration of virtual PBX and CRM takes on the lion's share of this work.
Therefore, according to Ringostat’s experience, this is the most popular combination among our users. We even have clients who have abandoned other virtual PBX systems that could not integrate with the required CRM. Fortunately, Ringostat has no problems with this - we have 10 integrations with similar systems available. If some CRM is not on this list, then a connection with it can be configured via API and Webhook . Or this can be done using special connectors with which we are integrated - for example, ApiX-Drive . Such a bundle will not be as flexible as a ready-made one, but will perform basic tasks. What does integration give to the sales department? Save time.
Without Fax Lists integration of virtual PBX and CRM, work with calls is structured something like this: managers spend time mechanically entering information into CRM - manually recording calls, client phone numbers, creating tasks and transactions after each call, etc.; an employee may forget to enter information if many customers called in a row; the manager may make a mistake in the client’s number and as a result the company will not be able to contact him; It’s not easy for management to control employees - they need to go to the virtual PBX reports and look there for audio recordings of calls for a specific employee or transaction. Integration of virtual PBX and CRM takes on the lion's share of this work.
Therefore, according to Ringostat’s experience, this is the most popular combination among our users. We even have clients who have abandoned other virtual PBX systems that could not integrate with the required CRM. Fortunately, Ringostat has no problems with this - we have 10 integrations with similar systems available. If some CRM is not on this list, then a connection with it can be configured via API and Webhook . Or this can be done using special connectors with which we are integrated - for example, ApiX-Drive . Such a bundle will not be as flexible as a ready-made one, but will perform basic tasks. What does integration give to the sales department? Save time.